Damaged items:
Upon receipt of order, if the package is visibly damaged on arrival, you must mark ‘box damaged’ on the courier’s delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Brightman LED within 24 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.
Shortages:
Upon receipt of order, please thoroughly inspect the contents of all packages. Shortages must be notified to Brightman LED within 48 hours of receipt in order to obtain a credit or replacement. No claims for shortages will be considered after this period.
Faulty equipment:
Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you.
Samples:
Samples provided by Brightman LEd Ltd must be returned as new within 30 days of receipt. Brightman LED Ltd may charge the market value if these conditions are not met.
Returns:
If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in its original condition and original packaging.
In these circumstances, a carriage and restocking charge of up to 25% of the value of the items being returned will be deducted from the credit for the returned goods.
Goods returned to our warehouse without being authorised may be refused and returned to you.
Important: We regret that we will not be able to offer refunds on bespoke / made to order products or larger quantity orders where items have been specifically ordered in. When ordering large items please check that access to your premises will accommodate delivery, as extra charges may be incurred if sufficient access is not available on delivery.
Failure within the Guarantee Period
Proof of purchase must be supplied before warranty repairs can be accepted.
Where goods fail during the guarantee period, we will adhere to the manufacturer’s warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.
If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.